Why innovate? Many organisations see innovation as key to their survival. In some industries, it is true that if an organisation doesn’t change and innovate in response to the ever-changing markets and customer demands, it will not survive. Airport passenger numbers have been growing in recent times. This obviously results in better financial performance for the airport owners or shareholders. However, the growth in traffic also brings challenges such as capacity constraints and opportunities such as providing a better passenger experience. Airports are not immune to technological advances or the needs of an on-demand society (passengers) for better and more…
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